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Practical online training in retail

We’re steeped in industry knowledge and we’ve partnered with many successful global retail companies. That’s how we built our customized, role-based training. Use it to drive productivity and upskill your people fast.

We’ve created customized procurement, supply chain, and operations training plans for the retail industry.

Keep up with retail trends

In a digitized world, you’ll need to be innovative and to stay on top of new trends. We can help you broaden your team’s knowledge through our role-based, tailored training geared specifically for retail.

We’ll train your employees to:

  • Use analytics, big data, and artificial intelligence to sense and shape demand and make decisions based on profit potential

  • Capitalize on online and in-store sales by adopting omni-channel approaches and techniques, such as visual merchandising and web analytics

  • Maximize product availability while minimizing inventory

  • Guide all merchandise through each stage of the product life cycle

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    Pick from our course competencies

    Which skills will help your people drive more productivity and be more fulfilled at work?


    These courses educate your employees in using statistical analysis, big data analytics, machine learning and the Internet of Things to create supply chain value, increase operational efficiency, generate more revenue and reduce costs. Learn to use advanced analytics to gain a better understanding of your customers, optimize your distribution network, make better business decisions and optimize your processes.

    Buying & Merchandising

    Retail learners will understand the role played by the buyer. This competence includes courses addressing global sourcing and supplier audits which are applicable outside retail. Learners will understand considerations about 3rd party manufacturing location and reputational and exchange rate risks as well as building profitable product ranges.

    Demand Forecasting

    Learn methods for forecasting demand, measure and manage demand uncertainty, consolidate and communicate demand as an input for supply planning and S&OP. Get familiar with the concept of collaborative planning, forecasting and replenishment (CPFR). Learn techniques that will help forecast new products.

    Distribution and Warehousing

    Teams learn how to select optimal transportation modes, and logistics service providers while using electronic data technologies for reliable, error-proof logistics. They will become proficient with the concept of sustainable logistics and how to track supply chain performance. They will understand the concept of lean warehousing, as well as fire safety and the handling of dangerous goods.


    eCommerce refers to selling products online. Your team will learn the four types of online stores and the unique advantages of each of these business models, the user experience through omnichannel approaches and customer behavior through web analytics. Employees will learn how to maximize website views using digital marketing.

    Customer Service

    Customer service provides shoppers assistance, answers their questions, and helps solve problems. Learn the five-step process to resolve customer concerns while understanding how to manage Net Promoter Scores to increase shopper loyalty while increasing revenue, and how to maximize customer revenue through cross sell and upsell opportunities

    Category Management

    Teach employees how to set-up a cross-functional team to manage a category. They will learn how to conduct a spend analysis, manage cost saving programs alongside stakeholders, and use influencing and project skills to manage the category. Learners will know the steps and toolkits to develop and implement a business-appropriate category strategy.

    Cost Management

    Teams will be able to apply a total cost focus (TCO). They will understand how to perform a Cost Breakdown Analysis, estimate costs and execute Value Analysis/Value Engineering. Learners will also discover how to estimate the Should Cost for purchased goods and services.

    Contract & Supplier Management

    Included are courses such as measuring and improving supplier performance, managing issue resolution, and stakeholders and risk management. Learners will discover how to handle contract administration and how to conduct Supplier Development workshops.


    These courses train your team on the Total Cost of Ownership (TCO) model, how to read a supplier’s balance sheet and profit/loss accounting. They will learn the importance of cash flow and how to apply financial ratios like ROTA, ROE, working capital, etc. and use concepts like inventory accounting, activity-based costing and the cash-to-cash cycle.

    Inventory Management

    Learn strategies for maintaining the optimum amount of inventory. Determine what, when and how much to order to provide uninterrupted service at minimum cost. Learn to classify inventory and establish priorities, balance customer service levels with inventory costs and how to manage physical inventory and inventory counts.

    Legal & Regulatory

    Participants learn how to implement a legally binding contract, use legal terms and conditions, limit contractual risks, manage legal issues and resolve disputes. Your team also learns the statutory rights of a buyer, terminating a contract, sustainability regulations, intellectual property law and global trade compliance, with an understanding of Service Level Agreements (SLA's).


    Your employees will understand how to plan and prepare negotiation meetings, set objectives and conduct negotiations using cognitive bias, game theory and Neuro-Linguistic Programming (NLP). They will be able to achieve additional savings and understand how to establish Win-Win supplier relationships through effective negotiation.

    Operational Procurement

    These courses instruct learners on the practical implementation of the Purchase-to-Pay (P2P) cycle. They will be able to drive compliance targets through reducing maverick buying and transactional costs by using procurement techniques such as guided-buying through catalogues, eProcurement, VMI and purchase cards.

    Project Management

    Learners will be able to act as a project manager. From forming a team and setting up project governance to hand-over of a successfully completed project. Competence includes building a plan with critical path analysis and resource planning, soft skills for change management, managing stakeholders and building a high-performing team.


    Learners will understand the end-to-end RFI and RFP processes, including learning what the role of a procurement professional is when in challenging situations. They will be able to conduct a market analysis, define stakeholder requirements and select the best suppliers, manage projects and use tools like eSourcing.

    Strategy and Planning

    Teams will learn about supply chain strategies and gain a competitive advantage in different business environments. They will learn how to manage financial tradeoffs and maximize profitability, how to optimize replenishment and how to develop strategies for effectively managing and segmenting your supply base.

    Visual Merchandising

    Visual merchandising is a marketing practice of presenting products to attract shopper's attention with the intent to increase sales. Understand the strategies for creating an experience for shoppers by creating the correct store floor plan. Learn how to use a planogram for shelf space optimization.

    We keep excellent company

    Just a few of the established retailers we’ve worked with.

    Stay ahead of the retail curve