We're Here to Help
Whether you're just getting started or need support along the way, our global team is here to make sure you get the most out of Skill Dynamics.
With multi-lingual support teams covering Asia-Pacific, EMEA, and the U.S, we’re ready to assist wherever you are in the world.
How to Get Support
Need help? It's easy to reach us:
Email: support@Skilldynamics.com
Support Hours: Monday to Friday, 18 hours a day (06:00–24:00 MRU time)
What We Support
Our Support team can assist with:
Technical issues – if something's not working as expected
How-to requests – help with using features or performing tasks
Improvement ideas – suggestions for platform enhancements
We review all support requests and triage based on severity and impact, ensuring urgent issues are prioritized appropriately.
Escalation & Service Feedback
If something requires urgent attention, we have a clear escalation process in place to ensure a fast and effective resolution, always following GDPR best practices. We also gather customer satisfaction (C-Sat) feedback across both Onboarding and Support Services to help us continuously improve your experience.
Getting Started with Us
Once you choose Skill Dynamics, our onboarding team supports you from the preferred supplier stage through to full launch. We use Readiness Checklists and proven processes to ensure a smooth setup – typically within six weeks.
Let’s Make Your Ambitions Achievable
If your business is planning bold changes, or already in the middle of them, make sure your people have the tools to deliver.