We're Here to Help
Whether you're just getting started or need support along the way, our global team is here to make sure you get the most out of Skill Dynamics.
With multi-lingual support teams covering Asia-Pacific, EMEA, and the U.S, we’re ready to assist wherever you are in the world.
How to Get Support
Need help? It's easy to reach us:
Support Hours
Monday to Friday, 17 hours a day (06:30–23:30 MRU time)
Knowledge Base
For the fastest resolution to common questions, we recommend using the Skill Dynamics Knowledge Base* as your first port of call. It contains helpful articles, step-by-step guides, and answers to frequently asked questions covering the most common support queries.
Simply click the link below to access the Knowledge Base and find the information you need: help.skilldynamics.com
If you can't find the answer you are looking for, please contact our support team and they will be happy to help: support@skilldynamics.com
*Knowledge Base currently only available for Supply Chain Academy and Procurement Academy
What We Support
Our Support team can assist with:
Technical issues – if something's not working as expected
How-to requests – help with using features or performing tasks
Improvement ideas – suggestions for platform enhancements
We review all support requests and triage based on severity and impact, ensuring urgent issues are prioritized appropriately.
Escalation & Service Feedback
If something requires urgent attention, we have a clear escalation process in place to ensure a fast and effective resolution, always following GDPR best practices. We also gather customer satisfaction (C-Sat) feedback across both Onboarding and Support Services to help us continuously improve your experience.
Getting Started with Us
Once you choose Skill Dynamics, our onboarding team supports you from the preferred supplier stage through to full launch. We use Readiness Checklists and proven processes to ensure a smooth setup – typically within six weeks.
Let’s Make Your Ambitions Achievable
If your business is planning bold changes, or already in the middle of them, make sure your people have the tools to deliver.