Browse Our Supply Chain Catalog
Our course catalog covers the full spectrum of supply chain, procurement, and trade compliance skills. From foundational concepts to advanced strategies, each course blends expert insight with interactive learning to build capability, confidence, and performance on the job.
Level 3
Supply Chain
Mastering Total Quality Management (TQM): Implementation, Pitfalls, Certification and Trends
Delve into the intricacies of implementing Total Quality Management (TQM). Explore best practices, from leadership commitment and employee involvement to technology integration and data-driven decision-making. Navigate the 12-step TQM implementation strategy, addressing challenges and pitfalls through comprehensive planning, leadership involvement, and robust data management. Gain insights into future trends, including Industry 4.0, digital transformation, and sustainability integration.
Skills:
Decision Making, Digital Transformation, Industry 4.0, Lean, QFD, Quality Assurance, Six Sigma, Sustainability Integration, Total Quality Management TQM, TQM Implementation
Competencies:
Supply Chain, Quality & Process Improvement
Learning Formats:
Assessment, Course, Expert Story, Memory Jogger, Skill Builder
Level 3
Supply Chain
Mastering Total Quality Management (TQM): Understanding, Strategy, Tools, Techniques and Methodologies
Dive into the core principles and practical applications of Total Quality Management (TQM). Explore key strategies for customer focus, continuous improvement, employee involvement, process management, and data-driven decision-making. Master the methodologies, tools, and techniques essential for successful TQM implementation, including quality control and assurance, the use of seven basic quality tools, Six Sigma techniques, Lean methodologies, and Quality Function Deployment (QFD).
Skills:
Decision Making, Lean, QFD, Quality Assurance, Six Sigma, Total Quality Management TQM, TQM Implementation
Competencies:
Supply Chain, Quality & Process Improvement
Learning Formats:
Assessment, Course, Expert Story, Memory Jogger, Skill Builder
Level 2
Supply Chain
Material Requirements Planning (MRP)
Learn about the concept of Material Requirements Planning (MRP)and explore the context and objectives of MRP, the MRP process, and the role of the planner. In addition, learn how to effectively plan for materials needed in a timely manner and develop strategies on how to maintain an efficient inventory control system.
Skills:
Inventory Control Systems, Material Requirement Planning
Competencies:
Supply Chain, Supply Planning
Learning Formats:
Assessment, Course, Memory Jogger, Skill Builder
Level 2
Supply Chain
Measuring Forecast Accuracy
Learn how to determine the size and source of your errors through Mean Absolute Percentage Error and Forecast Bias. Discover which forecasts to measure - that is over, what time horizon, how often and at which level to measure as well as potential causes of forecast error and how to correct them.
Skills:
Error Identification, Forecast Measures
Competencies:
Supply Chain, Demand Planning
Learning Formats:
Course, Exam, Memory Jogger
Level 3
Supply Chain
Multiple Regression Analysis
Discover how to further improve the accuracy of forecasting by accounting for many different causal factors, such as advertising, discounts, and the state of the economy. Learn how to test how good your forecasting model is.
Skills:
Multiple Regression Analysis
Competencies:
Supply Chain, Demand Planning
Learning Formats:
Course, Exam, Memory Jogger
Level 3
Supply Chain
Network Design Principles
Explore principles of network design as they relate to multi-echelon supply chain modeling by learning how to make trade-offs when designing a network, and how to build an optimal distribution network. In addition, discover various advanced topics related to the field such as optimization techniques, demand forecasting and facility location models.
Skills:
Building an Optimal Distribution Network, Demand Forecasting, Facility Location Models, Network Design, Optimization Techniques, Trade Offs
Competencies:
Supply Chain, Transportation
Learning Formats:
Assessment, Course, Exam, Expert Story, Memory Jogger, Skill Builder
Level 3
Supply Chain
Network Design Principles: Network Optimization
Gain an understanding of the principles of network optimization and analyze how different supply chains interact. Learn about modelling multi-echelon supply chains, trade-offs in network design, and building an optimal distribution network. Also, explore how to develop models that demonstrate the interrelationships between inventory levels at stock points within a logistics system as well as optimize their networks for performance with minimal cost.
Skills:
Building an Optimal Distribution Network, Modelling, Multi-Echelon Supply Chain Modelling, Network Optimization, Trade Offs
Competencies:
Supply Chain, Transportation
Learning Formats:
Assessment, Course, Exam, Memory Jogger
Level 2
Supply Chain
North America Import-Export Documents
Gain an understanding of international import and export documents used in North America, including information on preparing bills of lading and waybills, invoices, certifications, declarations, and letters of credit. In addition, learn the fundamentals of each document format along with the regulatory requirements for completing them correctly.
Skills:
Bills of Lading, Certifications, Declarations, Invoices, Letters of Credit, North America Import-Export Documents, Waybills
Competencies:
Supply Chain, Transportation
Learning Formats:
Assessment, Course, Exam, Memory Jogger, Skill Builder
Level 2
Supply Chain
Optimizing Supply Chain Efficiency: Linking Supply Chain Control Towers and Theory of Constraints
Learn how to optimize supply chain efficiency by linking supply chain control towers (SCCTs) and Theory of Constraints (TOC). By combining these two approaches, you can gain a comprehensive understanding of your supply chain and make data-driven decisions to improve efficiency and reduce costs.
Skills:
Constraint Management, Continuous Improvement, Production Planning
Competencies:
Supply Chain, Operations
Learning Formats:
Assessment, Course, Expert Story, Memory Jogger, Skill Builder
Level 1
Supply Chain
Order Management Overview
Gain an understanding of order management and the order-to-cash cycle. Learn how to manage make-to-stock products, including inventory tracking, ensuring timely order fulfillment and proper invoicing. Discover how to handle make-to-order items with special attention applied to taking orders, allocating resources for production and pricing strategies.
Skills:
Inventory Tracking, Invoicing, Make-To-Stock Product Management, Order Fulfilment, Order Management, Order-To-Cash Cycle, Pricing Strategies, Production Resource Allocation
Competencies:
Supply Chain, Order Management
Learning Formats:
Course, Memory Jogger, Skill Builder
Level 2
Supply Chain
Order Processing
Learn about availability checks, trade offs in order processing and steps to take to ensure a successful outcome. Gain insight into different types of orders and their unique challenges.
Skills:
Availability Checking, Order Processing, Order Types, Trade Offs
Competencies:
Supply Chain, Order Management
Learning Formats:
Course, Memory Jogger, Skill Builder
Level 2
Supply Chain
Perfect Order Fulfillment
Discover the importance of perfect order fulfilment. Explore what a perfect order looks like, how to identify orders that may cause issues with customer satisfaction, what processes should be in place to ensure perfect orders are achieved and how to assess the success of ongoing operations.
Skills:
Operational Assessments, Order Fulfilment
Competencies:
Supply Chain, Order Management
Learning Formats:
Assessment, Course, Exam, Memory Jogger, Skill Builder
Level 2
Supply Chain
Physical Inventory Control
Explore how errors in inventory records typically occur and how to prevent and mitigate them. Learn how to conduct a physical inventory audit, all the way through to finding and correcting the root cause of inventory errors. Gain an understanding of the importance of accurate inventory records and how to implement a cycle counting program, including determining priorities.
Skills:
Cycle Counting Program Implementation, Inventory Record Error Management, Physical Inventory Auditing, Physical Inventory Control
Competencies:
Supply Chain, Inventory Control
Learning Formats:
Course, Memory Jogger
Level 1
Supply Chain
Practical Problem Solving
Learn what a problem is, how to contain a problem, how to determine the source of a problem, possible causes and ultimately the root cause. Learn how to implement a practical countermeasure to avoid any repeats and how to track the effectiveness of your problem-solving process.
Skills:
Problem Solving, Root Cause Diagnosis
Competencies:
Supply Chain, Quality & Process Improvement
Learning Formats:
Course, Memory Jogger
Level 3
Supply Chain
Predictive Analytics: Data Mining & Machine Learning
Explore the types of machine learning, including clustering algorithms and other machine algorithms. Learn about hierarchical clustering, K-means, and where data mining and machine learning fit into the process of turning data into wisdom. Gain an understanding of supervised and unsupervised learning.
Skills:
Data Mining, Machine Learning, Predictive Analytics, Supervised Learning, Unsupervised Learning
Competencies:
Supply Chain, Digital and Analytics
Learning Formats:
Course