Order Management Training & Certification

Team-based digital learning

Your team will learn:

• Introduction
• Order processing
• Logistics scheduling
• Perfect order fulfillment

• Arrange a demo
• Download a course catalogue

Order Management Training & Certification

Master the essential process of order management, a crucial aspect of the supply chain role. Learn the order to cash cycle, order promising and scheduling key activities from picking, packing, shipping, delivery, and invoicing.

Order Management is a key supply chain management process that nearly every supply chain professional will find themselves involved in, directly or indirectly. In this set of courses, we examine the crucial tasks, techniques, and know-how to master the order management discipline.

Introduction to order management

Learn how to manage the “order to cash” cycle, from the order being received, payment made, goods delivered and received by the customer. Your team will understand order promising using “available to promise” and “capable to promise” principles. 

Explore crucial methodologies, including make-to-stock, make-to-order and understanding the “perfect order” KPI. 

Order processing

We walk you through the key steps in order processing, how to do an availability check and trade-offs in order processing.

Logistics scheduling

Understand the distinct steps and stages in logistics scheduling, how to schedule a delivery and how to create a delivery document. 

Perfect order fulfillment

We learn the concept of perfect order fulfillment, examine what a perfect order is, why perfect orders are important, and how we can ensure perfect orders every time.