Contract and Supplier Management Training & Certification

Team-based digital learning

Your team will learn:

• Corporate governance
• Contract management in practice
• Supplier development in practice
• Service level agreements
• Quality management for procurement
• Supplier performance management

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Contract and Supplier Management Training & Certification

Contract and supplier management is an intrinsic aspect of the procurement professionals’ daily life. Our training empowers your team with the skills, guidance and knowledge to administer contracts and manage contract risks, work effectively with key stakeholders and improve overall supplier performance.

Master the essential strategies for contract and supplier management, ensuring that we implement contracts as agreed as well as managing contracts once they’ve been signed. This set of e-learning courses highlights supplier performance management and emphasizes working with internal stakeholders.

Corporate governance

Learn how to ensure agreed outcomes are being fulfilled and develop an in-depth understanding of the three pillars of contract management – supplier relationship management, performance management, and contract administration.

Contract management in practice

Learn the tools and techniques and everyday practical applications of contract management with a focus on relationships with internal customers.

Supplier development in practice

Explore the key elements and reasons for supplier development, including what supplier development is, which suppliers to develop, and the PDCA cycle.

Service Level Agreements (SLAs)

Learn how to define the level of service expected from a vendor and identifying key service metrics. Understand how to evaluate SLAs and use them to improve performance, including appropriate remedies or penalties when agreed-on service levels are not met.

Quality management for procurement

Understand the seven principles of quality management, the International Standards Organization (ISO) and quality standards, procurement’s role in quality, Corrective Action Preventive Action (CAPA) and costs of quality failure.

Supplier performance management

Explore how SMART Supplier performance management establishes meaningful KPIs, captures meaningful data, and tracks availability, quality, and delivery metrics.